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AI HOMECARE GROUP provides the
highest quality of care, leading the field in customer
service and today we are proud to be one of the fastest
growing providers of Domiciliary home care services throughout
Ireland.
We respond to the needs of our clients
on a 24-hour basis. Our clients are those who, because
of increasing age or disability, find it difficult to
cope with domestic responsibilities and their own personal
care needs.
We are an independent care agency
providing care to our clients in their own home environment
on a one-to-one basis. Our services are designed for
any person who is physically frail, housebound or suffering
from any disability, and are undertaken by our team
of highly trained and experienced specialist staff.
Our services support you to maintain
your chosen lifestyle. We believe that each customer
is unique, with their own individual preferences and
needs. So, we keep you in control and provide you with
the homecare and support that you want, where and when
you want it. It's your life and your care, so it must
be your way.
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We aim to provide our clients with a comprehensive service
of care of the highest quality within their own home environment.
We strive to offer a flexible, efficient and professional
service, which is tailored to meet each person's individual
needs. We will treat each client with respect and remain sensitive
to his / her individual needs and abilities, and aim to promote
the client's independence and personal dignity.
We have set out our objectives in a Mission
Statement which can be found find in our Policy Manual and
which can be made available to you should you desire it.
We respect the right of each client to lead as independent
and fulfilling life as possible. We have set out a Client's
Charter of Rights, which we believe should be the minimum
entitlement for each client. Our Care Staff are sensitive
to, and will observe, the following standards which we have
identified:
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It is the right of each
client to make informed choices and to take risks; there
is a certain amount of risk associated with each aspect
of our lives. |
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Each client is an individual
with individual needs, wants and desires. This individuality
will be recognised and respected to ensure promotion and
maintenance of the client's dignity and self-worth. |
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Each client, as an individual,
has the right to fulfil his / her potential for personal
choice of lifestyle and opportunities. |
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Each client has the right
to a Care Service that does not discriminate on the basis
of race or ethnic origin, creed, colour, religion, political
affiliation, disability or impairments, marital status,
parenthood, sexual gender or sexual orientation. |
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Each client has the right
to refuse anybody entry to their home. This will include
the Care Worker where the client feels an element of incompatibility
as he / she perceives it. |
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Each client has the right
of access to their personal Care Records, and to annotate
them accordingly. He / she has the right to be consulted
with respect to the Care Services provided and to be involved
in on-going reviews of the same. Where, for reasons of
mental frailty, the client is unable to make his / her
wishes known directly, an appointed advocate may fulfil
this purpose. |
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Each client has the right
to details of the Contract with respect to the Care Services
offered, including the costs involved. |
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Each client has the right
to be assured that no personal or confidential information
concerning their affairs will be disclosed to a third
party without their express permission. |
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Each client has the right
to complain about any element of the Care Service, and
to do so without fear of any intimidation, recrimination
or reprisals. |
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Each client has the right
to be informed in advance of any changes in hours of duty
by the Care Worker, or even a change in the Care Worker,
as a result of emergencies. Reference clause above the
client retains the right not to accept substitute Care
Workers into their home, though they will be informed
of the implications of this with respect to the Organisation
being unable to provide continuity of care. |
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Every aspect of running and managing our business is
set out in a comprehensive set of Policy documents.
These Policies ensure that we meet the statutory requirements
for running a Home Care Service, and cover all aspects
of staffing, managing, caring for our clients, and the
preservation of health and safety standards where appropriate.
All of our Policies are regularly reviewed to ensure
that they are kept up-to-date. Our master Policy Manual
is held at our offices but may be consulted at any time
upon request.
We have embodied quality in our way of life and in everything
we do. We define "quality" as delivering a
service of care appropriate to each individual client's
needs. We have a comprehensive Self-Assessment System,
which requires all of our Policies and work practices
to be audited at least annually to ensure that we maintain
the standards we have set ourselves. Any "non-conforming"
areas are corrected and reviewed for any other action
that we may need to take to ensure that the problem
is not repeated in the future.
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In addition to our own Self-Assessments we also receive regular
inspections from The Regulation and Quality Improvement Authority
(RQIA) to ensure that we are operating, as we should. Copies
of the latest announced and unannounced inspection reports
may be consulted upon request or by visiting www.rqia.org.uk.
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