We believe care matters. AI HOMECARE GROUP began as a small family business dedicated
to providing high quality Domiciliary home care services.
Today we have grown to be the market
leader across Ireland. Our commitment to delivering
the services you want, how you want them, in the comfort
of your own home is stronger now than ever.
What makes our homecare services different?
Simply, that we put you, the customer first. Our aim
is to provide the standard of care that we would want
for our own families. This means valuing the unique
qualities of each customer and seeing the whole person,
not just a list of care needs.
Our services are flexible and respond
to your changing priorities and needs. We work together
with families to keep our customers in control of their
own care as far as they are able. Thats why we
always listen carefully to what you tell us about how
you want to receive your care and support.
We keep in regular contact, so that
you soon get to know the team at your local AI HOMECARE GROUP office. Building a relationship that you can
trust and rely upon is central to how we manage our
Our Compliments, Concerns and Complaints
AI HOMECARE GROUP welcomes all of your
feedback because this helps us to improve our services. We
have an open procedure for managing any concerns and complaints.
All of our homecare customers receive a copy of our procedure
when the service starts. We want to make sure that that you
are in no doubt about how to voice any concerns that may arise
or to give us any positive feedback.
Confirming The Quality Of Our Home
The care supervisors from your local office
will regularly check that you are satisfied with the services
that you receive from us. We share this information with the
national regulator for homecare services. There is a national
regulator in each of the four countries of the United Kingdom.
These statutory bodies have responsibility for making sure
homecare services meet the requirements of the law and meet
fundamental standards of quality and safety. Each regulator
carries out periodic inspections to check our services. As
part of these checks they may directly ask our customers for
We are also members of the United Kingdom
Home Care Association, the organisation that helps home care
agencies to achieve high standards of care and support.
"AI HOMECARE GROUP care workers were unfailingly
attentive, compassionate and gentle. Mum really
felt that she received a personal service. I
truly do not know what I would have done without
your caring support and assistance and wish
you all the best for the future."