We have an excellent team of highly skilled
professional care staff to look after you. Each carer undergoes
continuous training that ensures that we deliver the highest
quality services to you. This training includes appropriate
Health & Safety issues such as Food Hygiene, Manual Handling
and Handling Hazardous Substances.
Staff are trained for the protection of
vulnerable adults and children. Before commencement of their
work, each of our staff are put through a rigorous scheme
Wheeler has a wealth of experience in the delivery
of a broad range of care services and running
successful businesses. In her previous and current
roles Laura has owned and operated domiciliary
care and nursing home companies for 22 years with
leading names in the home care sector.
holds several degrees in Business and Management
together with numerous diplomas in all ranges
of care. Laura become the youngest member to acheive
an award of excellence in the Britain's Business
Elite for 5 years running and further achieving
this for one of her previous businesses.
also became part of one of the UK's largest Domiciliary
Care organisations City and County Health Care
Group in 2012 as their Northern Ireland / Ireland's
Regional Director and her broad experience helped
and informed the development of new services across
Fiona Gray has over
40 years at senior nurse level, with vast experience
in leadership, management and quality compliance.
Fiona also provides leadership and responsible
person support in one of Northern Ireland's leading
Fiona has a wealth
of knowledge and experience in caring for the
Frail Elderly, EMI and Dementia, Physical Disability
and Learning Disability clients as well as those
with Challenging Behaviours.
Fiona has also trained
to NVQ Level 2 as a Christian Counsellor and provides
Listening training. Fiona will assist Laura in
the development and directing of the company.
Monica McShane has
over 12 years experience in the homecare industry
having worked for another large national care
provider before joining AI HOMECARE GROUP in
Monica has successfully
completed her Level 5 qualification in Leadership
and Management for Health and Social Care, currently
the highest qualification possible within the
has extensive experience in domiciliary care,
previously working as a senior manager in another
leading care provider.
Robert also joined
City and County Health Care Group in 2012 where
his role developed into Regional Manager were
he assisted Laura insuring all areas of compliance
and quality governance were achieved. Robert has
over 35 years experience as manager and assists
Laura with directing the company.
We recognise that your carer is somebody with whom you can
form a special friendship, and for this reason we take great
care in selecting a staff member with whom you feel completely
comfortable. This is only done with your full consent, and
you are free to ask for a change in carer at any time if you
so desire it.
When our staff attend your home they will always be wearing
our uniform together with an appropriate Identification Badge
with photograph so that he / she is easily identifiable to
you. They will knock and not try to gain entry without your
permission. Wherever we are entrusted with the keys to your
home, staff will always knock when using the key so that you
know who is calling.
Carers attending you at your home will not
at any time be accompanied by partners, children, friends
If at any time your carer is late or held
up with an emergency we will always telephone you and advise
you or inform you of the name of the replacement carer.
When your carer visits you in your home they need to record
the amount of time spent with you and the tasks they have
undertaken for you in accordance with your agreed plan of
care. Therefore, at the end of each visit the carer will complete
daily diary sheet that will be left in your home and sign
it to confirm that the work has been undertaken at the times
stated. We need accurate records of visits in order for us
to maintain a correct and efficient invoicing system for the
work done. Your co-operation in this respect will be appreciated.