Team Leaders, Care Buddys, Home Care Workers, Home Care Assistants and Home Care Support Workers

in the South & East Belfast, Carryduff, Bangor, Newtownards and Comber Areas

Job Role and Description

Reports to: Registered Manager

Purpose of role: To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.

Key responsibility: Safely provide compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and promote their dignity at all times.

You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.


Care and support: Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible.

Follow instructions in the care and support plan which has been agreed with each customer. This may include:

All aspects of personal care:

  • Showering and bathing
  • Dressing and grooming
  • Toileting and continence care
  • Teeth and dentures

Taking medicines:

  • Encouraging, reminding; assisting and giving medicines
  • Ordering and collecting prescriptions
  • Returning unwanted medicines to the pharmacy for safe disposal

Eating and drinking:

  • Helping the customer to plan what to eat and drink
  • Gentle encouragement and help to eat and drink well
  • Shopping, preparing and serving food and drinks
  • Clearing the table, washing up and keeping the kitchen area clean and tidy;
  • Agreeing with the customer how to store food safely and dispose of out of date produce

Safely using aids and personal equipment in a manner that respects the dignity of customers. For example:

  • Standing and walking frames
  • Wheelchairs, manual and electric hoists
  • Sliding sheets and moving boards
  • Hearing aids and other physical aids


  • Washing floors, vacuuming and sweeping
  • Laundry and ironing, making beds and changing the linen
  • Dusting and general tidying

Social and physical activities or mental stimulation such as:

  • Answering the door and greeting visitors
  • Answering emergency bells and the telephone
  • Writing cards and letters or emails
  • Taking a customer out shopping, to see their friends or to other activities
  • Hobbies and recreations such as reading, photo albums, games, etc

Supporting a customer through temporary and terminal illness, including:

  • End of life care
  • Hospital appointments
  • Liaising with community health support and families

Recording and reporting
Record and report all relevant customer information including:

  • The care and support that you provide and assistance with medicines
  • Changes to a customer’s condition or other concerns
  • Faulty equipment or hazards in the home
  • Response to emergencies, accidents and incidents
  • Safeguarding matters
  • Contact with families or carers and other professionals
  • Other matters as required by AI HOMECARE GROUP procedures
  • Keep all information about customers and their families secure and confidential

Work well as part of the AI HOMECARE GROUP team:

  • Follow AI HOMECARE GROUP policies, procedures and guidance at all times
  • Take part in staff and customer meetings
  • Attend training activities and appraisal and development meetings

This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.

Role specification

This provides a picture of skills, knowledge and experience required to carry out the role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.

Essential criteria

Personal attributes

  • Caring and compassionate towards people in need of care and support
  • Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Commitment to non-discriminatory care practice
  • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
  • Excellent time keeper and reliable
  • Good hygiene practice, including personal hygiene, and a smart appearance
  • Good stamina and a level of fitness to meet the physical demands of the job
  • Knowledge and understanding
  • General understanding of the needs of people who require care and support
  • Respect for the rights of our customers. Understanding the importance of giving the best possible care and support centred on the individual needs and wishes of each customer
  • Understanding of why confidentiality is important and what this means as a care worker

Experience and skills

  • Ability to listen, communicate clearly and build positive working relationships with customers, their families, AI HOMECARE GROUP staff and other social and health care professionals
  • Ability to give care and support to customers with aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy
  • Good organisational skills, so customers receive the services they expect
  • Ability to use own initiative and work alone or as part of a team especially in an emergency
  • Numerical skills to support customers in managing their money and buying shopping or paying bills when requested to do so
  • Ability to keep written records in clear English about the care and support given to each customer, including help with medicines
  • Ability and willingness to follow AI HOMECARE GROUP’s policies, procedures and instructions

Additional requirements

  • Commitment to respecting customers’ rights at all times including their rights to privacy, dignity and independence
  • Willingness to undertake training. All staff are expected to meet regulatory training standards
  • This role will require you to obtain a satisfactory Access NI Enhanced Check (There is a £33 compulsory processing fee for All Access NI Enhanced Check applications. This fee is non-refundable.)
  • Full drivers license including Class 1 business insurance (to and from work only), with no more than 6 points

Desirable criteria

  • NVQ/QCF Level 2 or equivalent
  • Previous experience as a care worker or as an unpaid carer
  • Knowledge of how to recognise abuse and safeguarding procedures
  • Working knowledge of health and safety matters relating to home care
  • Flexible approach to working

to Apply for one of our Open Positions

When applying for any of our open positions at AI HOMECARE GROUP you will firstly need to register with us. If you have not previously registered with us then you will need to complete our registration form below.

Registering with AI HOMECARE GROUP is quick, easy and can be done online. You will then be sent further information via email including a Unique Reference Number which you will need in order to complete your Application. Our application form can then be completed online.

Please complete the form below to kickstart your registration process. If you prefer you can also call into our head office, register with us at the office and obtain a Unique Reference Number and we will then help you with your Application from there.

If you have any questions about registering with AI HOMECARE GROUP or the application process please contact us on 028 9756 8249 or alternatively email jobs@allirelandhomecare.com and we will be happy to assist you.



"AI HOMECARE GROUP care workers were unfailingly attentive, compassionate and gentle. Mum really felt that she received a personal service. I truly do not know what I would have done without your caring support and assistance and wish you all the best for the future."


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